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Chargeback Protection

Resolve more disputes before they become chargebacks.

Proactive dispute-resolution capabilities can help eligible Visa disputes get addressed earlier — reducing unnecessary chargeback volume, operational work, and pressure on account health.
Talk to a Chargeback Expert
See How It Works
Dispute #48291 Evaluating…
Dispute Received
Rules Evaluated
Eligible for Resolution
✓ Chargeback Avoided

Why earlier matters

By the time a chargeback posts, the damage has already started.

The strongest chargeback strategy is not simply responding faster. It’s preventing eligible disputes from becoming chargebacks in the first place.
01

Cost

A chargeback can mean the transaction amount, fees, and internal handling cost.

02

Ratio Pressure

Higher dispute activity can affect processing health and network monitoring exposure.

03

Operational Work

Traditional disputes require time, evidence, and manual attention.

- How it works

How proactive dispute resolution works.

01

Customer Initiates a Dispute

The cardholder raises a qualifying Visa dispute.

02

Resolution Rules Are Evaluated

The dispute is checked against configured criteria.

03

Eligible Dispute Is Resolved

If the dispute matches the approved resolution criteria, it may be resolved before a chargeback posts.

04

Chargeback Is Avoided

The eligible dispute is closed earlier rather than entering the traditional chargeback process.

- Configure the response

Put rules behind the decision.

Resolution criteria can potentially reflect factors such as transaction amount, dispute category or reason, merchant-defined criteria, and other supported dispute attributes.
TODO: VERIFY RDR RULE CONFIGURATION — exact rule dimensions depend on the underlying dispute-resolution implementation and are not confirmed here.

Why it matters

Get ahead of the dispute, not just the chargeback.

Reduce Chargeback Volume

Resolve eligible disputes earlier so fewer reach the chargeback stage.

Protect Account Health

Lower avoidable dispute pressure on the merchant's processing profile.

Reduce Manual Work

Automate eligible resolution activity instead of requiring manual handling for every dispute.

Act Earlier

Shift the dispute strategy upstream instead of reacting only after a chargeback posts.

Part of a bigger strategy

Not every dispute is the same.

Proactive resolution is one part of a complete chargeback strategy. A durable approach also involves clearer descriptors, sound refund practices, fraud controls, 3D Secure, responsive customer service, disciplined recurring billing management, transaction monitoring, and representment where appropriate.

Related solutions

More capabilities that connect to chargeback protection.

3D Secure
Fraud & Risk Tools
Online Payments
Reporting & Analytics

The bigger picture

Protect is what happens around every transaction.

Beyond’s broader payments ecosystem connects acceptance, funding, and operations around the same protection layer.

Accept

●

Protect

Grow

Operate

- FAQ

Dashboard & reporting questions.

A capability that can resolve eligible disputes before they become full chargebacks, based on configured rules and network support.
Traditional chargeback response happens after a chargeback has already posted; proactive resolution aims to address the dispute before that point, where eligible.
No — eligibility depends on the dispute type, card network, and configured criteria.
No. It's one part of a broader chargeback-management strategy, not a complete replacement for it.
Availability depends on card network and the dispute-resolution services enabled for the merchant. Do not assume equivalent Mastercard coverage. [Placeholder — TODO: VERIFY WITH BEYOND.]
Resolution criteria can be configured within supported parameters. [Placeholder — TODO: VERIFY RDR RULE CONFIGURATION.]
It can help by resolving eligible disputes before they count as chargebacks, though exact impact depends on your dispute mix.
Yes — fraud tools, 3D Secure, and clear billing practices all play a role in preventing disputes in the first place.
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